Returns and Refunds Policy

The 30-day window

You can request a return within 30 days of delivery for unused products in their original packaging with the parts and fittings included.

Start a return by contacting us with your order number and the reason for the return. We will confirm the return address and any instructions.

Refunds

Once the returned product is received and checked, we refund the product price to the original payment method. Refunds are usually processed within 5–10 business days of the return arriving.

Original shipping costs are refunded when the item arrives damaged or is not what you ordered.

Damaged or incorrect items

If something arrives damaged or is not what you ordered, contact us within 7 days of delivery with photographs. We will arrange a replacement or a full refund, including the shipping cost.

What we cannot accept

For hygiene and safety reasons, we cannot accept returns of products that have been installed with adhesive, or that have been used in a bathroom or kitchen and are no longer clean and dry. Items returned without their original fittings may be subject to a partial refund.

Return shipping

Return shipping is paid by the customer unless the product arrived damaged, faulty or incorrect. Keep the tracking receipt — we cannot refund a return that goes missing on the way back.